TicketPilot Capabilities

Service, support and maintenance made simple!

TicketPilot for effective and efficient service,
support and maintenance.

Summary

Automatically summarizes ticket content and translates it into any language, ensuring clear communication across stakeholders.

Classification

Classifies and organizes tickets based on predefined categories. Streamline workflows by ensuring tickets are routed to the right teams for timely resolution.

Similarity Search

Quickly find similar tickets and solutions from past cases. Improve efficiency by reusing solutions and addressing recurring issues faster.

Sentiment Analysis

Analyze customer sentiment in tickets to gauge satisfaction and detect dissatisfaction early. Proactively address concerns before they escalate.

Contextual Enrichment

Enrich tickets with external data and relevant documentation to provide more context. This ensures informed and efficient problem-solving.

Self-Service AI & ML

Empower clients to train AI models with their own data, enabling real-time updates and personalized solutions without requiring technical expertise.

Platform Independence

Integrates seamlessly across various service management platforms, providing a unified view of tickets and streamlining collaboration across tools.

Learn more about TicketPilot

We love to share!

TicketPilot is the anchor product of the Real World Artificial Intelligence initiative. RWAI AG, a spin-off from ZHAW, was founded by Lukas Tuggener and Simon Spalinger, and focuses on the practical application of new technologies to deliver proven value.

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