Whenever software is used, users have questions, consult documentation, suggest improvements, discover bugs, and require support. These processes can be a significant burden for software companies. TicketPilot streamlines, accelerates, and simplifies these workflows. Key features of TicketPilot include automatic ticket classification, identification of similar incidents, generation of responses and solution suggestions, outcome predictions, sentiment analysis to measure customer satisfaction, and data anonymisation. With TicketPilot, companies can leverage the benefits of AI and machine learning without needing to develop deep expertise themselves.
We built TicketPilot because ...
Support and maintenance
is expensive!
20% of initial development
effort is coming back every
year as support & maintenance.
Support and maintenance requires know how that is not available!
Code is 3x longer in production than an average developer stays with a company. The person that introduced a bug is most probably not there to fix it.
Unhappy customers leave for competitors with better service!
10bn of B2B SaaS revenue is lost every year due to churn. If your SaaS offering is too sticky - an unhappy clients will just not buy from you anymore
TicketPilot for DORA Compliant Incident Management
To comply with DORA, financial organisations must implement robust incident management systems that handle classification, reporting, and updates for material and cyber incidents within stringent timelines. TicketPilot makes DORA compliance simple, effective and efficient.
December 2024
TicketPilot and RWAI are now a ZHAW Spin-Off
Machine learning (ML) and generative AI are the base technologies of TicketPilot. Joining the ZHAW CAI Spin-off family is a source of pride for us, as the knowledge exchange and support we receive are invaluable in advancing our mission to make AI both accessible and transformative in software service, support and maintenance.
August 2024
Read more ...)
TicketPilot MVP is available
TicketPilot MVP supports automatic ticket classification, similarity retrieval, ticket outcome prediction and customer sentiment analysis. Trained and validated on over 150K+ software tickets, it integrates seamlessly via API or through the Jira plugin.
June 2024
TicketPilot is the anchor product of the Real World Artificial Intelligence initiative. RWAI AG, a spin-off from ZHAW, was founded by Lukas Tuggener and Simon Spalinger, and focuses on the practical application of new technologies that deliver proven value.
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